Shipping policy

Shipping & Delivery Policy

1. Where we deliver

We deliver throughout Malaysia — Peninsular Malaysia, and East Malaysia.
We cannot deliver to PO Boxes.

2. Order processing

Orders are packed and dispatched from our warehouse.Orders placed on a working day are dispatched within 1-2 working day.Orders placed after the cut-off, or on a weekend or public holiday, are dispatched the next 1-2 working day.

3. Shipping rates

Destination
Peninsular Malaysia
[RM5.00]
Sabah, Sarawak, Labuan
[RM10.00]
All prices shown on our store are in Malaysian Ringgit (RM) and inclusive of any applicable Sales and Service Tax. Potential Surcharges: Extra fees may apply for remote or restricted locations.From time to time we run promotions where shipping is free. When a free-shipping promotion applies, it is shown on our store and reflected at checkout. Outside those promotional periods, the rates above apply.

4. Delivery timeframes

Destination
Estimated delivery after dispatch
Klang Valley
2-3 working days
Other Peninsular Malaysia
2–5 working days
Sabah, Sarawak, Labuan
3–7 working days
Remote and interior areas
5–10 working days
These are estimates provided by our courier partners, not guarantees. Actual delivery depends on the courier's network, and delivery attempts are made during the courier's own operating hours.

5. Tracking your order

Your order email contains a tracking number and link. If tracking has not updated for 3 consecutive working days, contact us and we will open an investigation with the courier.

6. Address accuracy

Please check your delivery address carefully before confirming your order. We ship to the address exactly as entered.
If you need to change the address, email or WhatsApp us before you receive the tracking email. Once the parcel is with the courier we cannot change it, and any redirection is at the courier's discretion and your cost.
We are not responsible for parcels delivered successfully to an address you supplied incorrectly.

7. Remote areas and restricted locations

Some destinations attract a courier surcharge or extended lead time. If a destination cannot be served at all, we will contact you.

8. Damaged, lost or missing parcels

Damaged on arrival. Inspect your parcel before signing where possible. Report damage within 3 days of delivery with photos of the outer box, shipping label and contents. An unboxing video is highly encouraged, as it helps process claims much faster.Marked delivered but not received. Contact us within 3 days of the delivery scan. We will open a courier investigation, which typically takes [7–14] working days.

9. Peak periods and unavoidable delays

Courier networks slow down significantly during mega-sale periods. Expect the estimates in Section 4 to extend by 2–5 working days at these times.
We are also not liable for delays outside our reasonable control, including monsoon flooding on the East Coast (typically November to February), natural disasters, courier strikes or system outages, road closures, or government restrictions.

10. Contact

LIFNEX INTERNATIONAL SDN BHDJ-7-G, Block J, Setia Walk, Persiaran Wawasan, 47160 Puchong, Selangor, MalaysiaEmail: admin@lifnex.myBusiness hours: [Monday–Friday, 9.00am–6.00pm MYT, excluding public holidays]
We may update this policy from time to time. The version published at the time you place your order governs that order.