Help & FAQs

The payment methods available for your order are shown during checkout. Select from the options displayed before placing your order; availability may vary by payment provider or order details.

For help with a product or order, contact the Lifnex team through the Contact Us page. For a return or refund request, email hello@lifnex.my and include your order number and a clear description of the issue so the team can direct your request.

Warranty coverage and duration vary by product. Check the warranty details on the product page or in your order documents, then contact Lifnex through the Contact Us page with your order number and a description of the issue. Lifnex Membership may include extended warranty on eligible purchases; check current membership terms for eligibility and conditions.

We accept requests for items that arrive damaged, defective or incorrect when reported within 7 days of delivery. Lifnex does not accept returns for change of mind. Keep the item, packaging and accessories, and email admin@lifnex.my with your order details. Read the full Return & Refund Policy for eligibility and steps.

Contact Lifnex as soon as possible if you need to update your address. We can try to change it before your order is handed to the courier; once it is in transit, an address change cannot be guaranteed. See our Shipping & Delivery Policy for details.

Please contact us with your order number and clear photos or videos of the parcel and item. Keep the original packaging and accessories while we review your request. The Refund & Return Policy explains eligible cases and how to submit a request.

If you need to cancel, contact us as soon as possible before you receive a dispatch notification. Once the parcel has been handed to the courier, we may not be able to change its destination or recall it. See the Refund & Return Policy for details.

Your order email includes a tracking number and link once your order ships. If tracking has not updated for three consecutive working days, contact us with your order number and we can follow up with the courier.

Start with how you plan to use it—commuting, work calls, music at home or something else. Compare the product-page details and compatibility information, and contact us if you would like help narrowing down the options.

We deliver across Peninsular Malaysia and East Malaysia, but not to P.O. boxes. Some remote destinations may have extra courier charges or longer delivery times. See our Shipping & Delivery Policy for full details.

Shipping charges and available delivery estimates depend on your destination and are shown during checkout. Orders placed on a working day are generally dispatched within 1–2 working days; delivery estimates begin after dispatch and are not guaranteed. Any free-shipping offer is subject to the conditions shown on the store and at checkout.

LifNex offers genuine products from the brands in our range. Each product page includes the key specifications and warranty information available for that model. If you need help confirming a detail before ordering, contact our Malaysia-based team.